Policies

The fine print.

Shipping, returns, privacy, and terms for shopping with Novenli Home.

Shipping Policy

Processing time: Orders are processed within 1-2 business days.
Shipping time: Standard delivery is 7-14 business days after processing, depending on the product. Some items may ship faster or slower — exact estimates are shown on each product page and at checkout.
Shipping cost: We offer free standard shipping on all orders.
Delivery area: We offer FREE standard shipping on every order to the United States, United Kingdom, Canada and Australia.
Order tracking: You'll receive a tracking link by email once your order ships. You can also check status anytime on our Track Order page.
Customs & duties: Depending on your location, your order may be subject to import duties or taxes collected by the carrier on delivery. These are the responsibility of the customer.
Multiple items: Bundle orders may arrive in separate packages depending on the item.

Return window: You can return most items within 30 days of delivery for a refund.
Condition: Kitchen items must be unused, in their original packaging, and in resellable condition. Pet tools like the FurFree can be returned used — we know you only find out whether your pet likes it once you've tried it.
Pet-approved guarantee: If your pet hates the FurFree, email info@novenlihome.com within 30 days of delivery and we'll refund you — even if it's been used.
How to start a return: Email info@novenlihome.com with your order number and reason for return, and we'll send you next steps.
Refund timing: Once we receive and inspect your return, refunds are issued to your original payment method within 5-10 business days.
Return shipping: Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect — in those cases we'll cover it.
Damaged or wrong items: Contact us at info@novenlihome.com within 7 days of delivery with photos and we'll make it right at no cost to you.

Information we collect: When you place an order or contact us, we collect information such as your name, email address, shipping address, and order details.
How we use it: We use this information to process and ship your order, provide customer support, send order updates, and — only if you opt in — occasional marketing emails.
Payment information: Payments are processed securely through our checkout provider (Wix). We do not store your full card details on our servers.
Sharing information: We only share the information necessary to fulfill your order with our shipping carriers and fulfillment partner. We do not sell your personal information to third parties.
Cookies: Our site uses basic cookies to support core functions like your shopping cart and checkout.
Your rights: You can email info@novenlihome.com at any time to request access to, correction of, or deletion of your personal information.
Contact: Questions about this policy can be sent to info@novenlihome.com.

About these terms: By using this site and placing an order, you agree to the terms below.
Products & pricing: All prices are listed in USD and may change without notice. We make every effort to display products, colors, and descriptions accurately, but slight variations may occur due to screen display or manufacturing.
Orders: We reserve the right to refuse or cancel any order, including for suspected fraud, pricing errors, or stock issues. You will be notified and refunded if this happens.
Shipping & delivery: See our Shipping Policy for delivery timeframes and costs.
Returns: See our Returns & Refunds policy for details on returns and refunds.
Use of site: You agree not to misuse this site, attempt to disrupt its operation, or use it for unlawful purposes.
Limitation of liability: Products should be used as intended. To the fullest extent permitted by law, Novenli Home is not liable for indirect or incidental damages arising from product use.
Changes to these terms: We may update these terms from time to time; continued use of the site after changes means you accept the updated terms.
Contact: Questions about these terms can be sent to info@novenlihome.com.